Terms of Service

1. Agreement to these Terms

These Terms of Service (the “Terms”) are a binding agreement between you and Lantern (“Lantern,” “we,” “us,” or “our”), the operator of the Lantern websites, applications, console, voice features, APIs, and related services (collectively, the “Service”), available at lanterncare.app. By accessing or using the Service, joining the waitlist, creating or accepting an account, or clicking to accept these Terms, you agree to be bound by these Terms and the policies they incorporate: our Privacy Policy, Consumer Health Data Privacy Notice, Medical, Monitoring & Emergency Disclaimer, Acceptable Use Policy, and Cookie Notice. If you do not agree, do not use the Service.

If you use the Service on behalf of a family, household, or organization, you represent that you have authority to bind them, and “you” includes them.

2. Definitions

• “Elder” (or “Care Recipient”) means the person whose wellbeing the Service helps a family look after. The Elder is a participant in the Service, never merely its subject.
• “Caregiver” means a person who uses the Service to help coordinate or keep an eye on an Elder’s wellbeing, including the primary account holder.
• “Care Circle” means the Caregivers, family members, and other invited users who have access to a given Elder’s information in the Service, under roles and permissions the family configures.
• “Signals” means data generated by or derived from the Service’s inputs: home sensors (for example contact, motion, smart-plug, or bed-occupancy events), call and check-in records and transcripts, visit check-ins, meal and medication logs, vitals entries, appointment and coordination records, and service-usage events.
• “Insights” means outputs the Service computes from Signals, including baselines, trends, anomaly flags, alerts, summaries, digests, recommendations, and any composite wellbeing or independence measures.

3. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to create an account. The Service is intended for users in the United States. You are responsible for your account and sign-in methods (including passkeys and magic links sent to your email), for all activity under your account, and for keeping your information accurate. Notify us promptly at sardoru@gmail.com of any unauthorized use.

Care Circle members can see information about the Elder and about one another’s care activity according to the roles and per-module permissions the family sets. The primary Caregiver (and any account owner for the Elder) is responsible for choosing who joins a Care Circle, setting appropriate permissions, and removing members whose access is no longer appropriate.

4. The Service: what it is

Lantern is a family caregiving coordination and general wellness platform. Depending on what your family enables, it may include: a shared care space for an Elder (profile, medications, vitals entries, meals, appointments, notes, and coordination); check-ins and calls, including a scheduled AI-assisted voice check-in call whose answers may be transcribed into Signals with consent; passive home Signals from starter-kit sensors (contact, motion, smart-plug, optional bed-occupancy mat — sensors, not video feeds; cameras appear only in video-call features under the Elder’s control); wellbeing Insights and family digests; an SOS button and configurable family escalation path; and a directory or concierge for third-party support services. Some features are demonstrations that run on fictional personas and simulated data, and are labeled or presented as such.

5. What the Service is not

The Service is a “general wellness” product: it presents information about daily living patterns to support independent living and family awareness. It is not intended to diagnose, treat, cure, mitigate, or prevent any disease or condition, and it has not been cleared or approved by the U.S. Food and Drug Administration. Decisions about the Elder’s health, safety, living situation, or care should always be made with the Elder and with qualified professionals. See the Medical, Monitoring & Emergency Disclaimer, which is part of these Terms.

6. Consent, authority, and recordings

Lantern is built on a simple principle: the Elder is a user, not a subject. By adding an Elder to the Service, enabling home Signals, or scheduling calls for them, you represent and warrant that:

• you have obtained the Elder’s informed consent to the collection, use, and sharing of their information through the Service — or you hold lawful authority to consent on their behalf (for example as agent under a valid power of attorney, or as a court-appointed guardian or conservator);
• where the Elder has capacity, you have discussed with them what is collected and who in the Care Circle can see it, consistent with our Elder Notice & Consent;
• for any feature that records or transcribes a conversation (including AI check-in calls and video calls), all required parties have consented to recording or transcription as required by the law of their states — some states require the consent of every participant — and you will not enable such features without those consents;
• you have obtained any consents required by law from other persons who live in or regularly occupy the monitored home, to the extent sensors could collect data about them, and location check-ins are enabled only for members who opt in;
• geofence or location-awareness features for the Elder, if and when offered, will be enabled only with explicit consent and appropriate documented authority; and
• you will maintain documentation of the consents and authority above, provide it to us on reasonable request, and promptly stop collection and notify us if consent is withdrawn.

We do not verify powers of attorney, guardianships, or family relationships, and we rely on your representations. We may suspend or limit access to an Elder’s space if we have reason to believe required consent or authority is missing or withdrawn. Nothing in the Service creates a fiduciary, custodial, or professional-care relationship between Lantern and any Caregiver or Elder.

7. Signals, scores, alerts, and AI features

Insights — baselines, anomaly flags, trends, digests, summaries, recommendations, and any wellbeing measures — are automated, statistical estimates computed from incomplete inputs. AI features (including voice check-in conversations and AI-generated summaries or reports) use machine-learning models that can misunderstand, mis-transcribe, and make mistakes. You acknowledge and agree that:

• Insights and AI outputs may be wrong in either direction — flagging changes that are harmless (false positives) and missing ones that matter (false negatives);
• alerts and digests may be delayed, suppressed, or never generated — including during an initial baseline-learning period after setup, during travel, houseguests, or other suppression states, during outages, or when sensors or phones are offline, unpowered, or misplaced (a quiet sensor is not the same thing as a quiet person);
• a missed AI check-in call, or an answer the system mishears, is not a reliable indicator of the Elder’s condition — in either direction;
• configuration choices by the Care Circle (permissions, schedules, thresholds, commitments) change what the Service reports; and
• you will apply independent human judgment — and involve the Elder and qualified professionals — before acting on any Insight or AI output, and you will not treat the absence of alerts as evidence that the Elder is safe or well.

8. Devices, sensors, and integrations

The Service may work with third-party hardware, platforms, and APIs (for example smart-home ecosystems, wearables, or telephony providers). We do not control third-party devices or platforms; their availability, accuracy, and compatibility are outside our control, and your use of them is governed by their own terms and privacy policies. You are responsible for installing, positioning, powering, and maintaining any sensors in the Elder’s home and for complying with the law of the place where they are installed. We are not liable for failures of third-party devices, phone networks, internet, or power, including at the Elder’s home.

9. Third-party services and marketplace

The Service may surface, link to, or help arrange third-party support services (for example rides, meal delivery, home care, or telehealth), including through a curated directory or concierge who books on your behalf at your direction. Those providers are independent businesses — not our employees, agents, or subcontractors — and unless we expressly state otherwise in writing, we do not employ, supervise, or guarantee them. Any engagement is solely between you (or the Elder) and the provider; arranging or booking a service at your request does not make us responsible for how it is performed. Exercise the same care you would use hiring a provider found any other way, including identity, licensing, insurance, and background checks where appropriate.

10. Your content and data

You retain your rights in the content and data you, your family, or your devices submit to the Service (“User Content”), including Signals. You grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, adapt, transmit, and display User Content solely (a) to operate, secure, maintain, and improve the Service, (b) to compute and share Insights within the applicable Care Circle, and (c) as otherwise described in the Privacy Policy or permitted by law. You represent that you have all rights and consents necessary to submit User Content, including the consents in Section 6. We may use de-identified or aggregated data as described in the Privacy Policy. We may remove or restrict User Content that violates these Terms or the law.

11. Acceptable use

You agree to the Acceptable Use Policy, which is part of these Terms. In short: no monitoring anyone without consent or lawful authority; no use of the Service to harass, exploit, isolate, control, or harm an Elder or anyone else; no unlawful, fraudulent, or abusive use; no reverse engineering, scraping, or interference with the Service; and no misrepresenting your identity, authority, or relationship to an Elder.

12. Fees and subscriptions

Parts of the Service may be free (including waitlist, early-access, beta, or demonstration features), and parts may require payment (subscriptions, hardware starter kits, or third-party services arranged through the Service). If paid features are offered: prices, billing intervals, and renewal terms will be disclosed at purchase; unless stated otherwise, subscriptions renew automatically until cancelled, and you may cancel at any time effective at the end of the then-current period; fees exclude taxes, which you are responsible for; and except where required by law or expressly stated, payments are non-refundable. Third-party services booked through the Service are billed on the terms disclosed at booking. We may change prices prospectively with reasonable advance notice. Free, beta, early-access, and demonstration features are provided “as is,” may change or end at any time, and may have reduced or no support.

13. Intellectual property; feedback

The Service — including its software, models and scoring methodologies, designs, text, brand, and the Lantern name and mark — is owned by Lantern or its licensors and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for personal, non-commercial caregiving purposes in accordance with these Terms. No other rights are granted. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation.

14. Copyright complaints (DMCA)

If you believe content on the Service infringes your copyright, send a notice compliant with 17 U.S.C. § 512(c)(3) to our copyright agent at sardoru@gmail.com or by mail to Lantern, Attn: Copyright Agent, 9 N 2nd St, Memphis, TN 38103, USA. Include: identification of the work and the allegedly infringing material; your contact information; a good-faith statement that the use is unauthorized; a statement, under penalty of perjury, that the notice is accurate and you are authorized to act; and your physical or electronic signature. We may remove material, forward notices, and terminate repeat infringers.

15. Term, suspension, and termination

These Terms apply from your first use of the Service until terminated. You may stop using the Service and close your account at any time. We may suspend or terminate access (in whole or as to a particular Elder’s space) with or without notice if we reasonably believe these Terms have been violated, if required consent or authority is missing or withdrawn (Section 6), to protect the safety or rights of any person, to comply with law, or upon discontinuation of the Service. Upon termination your license ends, and we may delete or de-identify data as described in the Privacy Policy. Sections that by their nature should survive (including Sections 5–7, 10, 13, and 16–23) survive termination.

16. Disclaimers of warranties

To the maximum extent permitted by law, the Service and all Signals and Insights are provided “as is” and “as available,” with all faults and without warranties of any kind, express, implied, statutory, or otherwise, including any warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, or uninterrupted or error-free operation. Without limiting the foregoing, we do not warrant that the Service will detect any particular condition, event, emergency, or change; that calls will be placed, answered, transcribed, or summarized accurately; that alerts will be generated, delivered, or timely; or that Insights will be accurate, complete, or fit for any particular decision. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

17. Limitation of liability

To the maximum extent permitted by law: (a) in no event will Lantern or its owners, officers, employees, contractors, agents, licensors, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, or for the cost of substitute services, arising out of or relating to the Service or these Terms, under any legal theory, even if advised of the possibility of such damages; (b) without limiting the foregoing, Lantern is not liable for any injury, death, loss, or damage arising from or relating to (i) reliance on the Service or any Signal or Insight, (ii) any failure, inaccuracy, delay, or absence of any alert, call, transcription, or detection, (iii) acts or omissions of any Caregiver, Care Circle member, Elder, or third-party provider, or (iv) failure of third-party devices, phone networks, power, or connectivity; and (c) the aggregate liability of Lantern for all claims arising out of or relating to the Service or these Terms will not exceed the greater of one hundred U.S. dollars (US $100) or the amounts you paid to Lantern for the Service in the twelve (12) months before the event giving rise to the claim.

The exclusions and limitations above do not apply to liability that cannot be excluded or limited by law, including certain liability for gross negligence, willful misconduct, death, or personal injury where such limits are prohibited. Each provision is severable, and the limitations apply even if a limited remedy fails of its essential purpose. You acknowledge that these limitations reflect a reasonable allocation of risk for an informational family-coordination tool and are an essential basis of the bargain.

18. Dispute resolution; arbitration; class waiver

Please read this Section carefully — it affects your rights.

18.1 Informal resolution first

Before filing any claim, you and we each agree to try to resolve the dispute informally: the party raising the dispute must send a written notice describing it (with your name, contact information, and the relief sought) to the other — to us at sardoru@gmail.com or 9 N 2nd St, Memphis, TN 38103, USA; to you at the contact information on your account — and the parties will negotiate in good faith for 60 days before commencing arbitration or litigation.

18.2 Binding arbitration

Except as provided in Section 18.4, any dispute, claim, or controversy arising out of or relating to the Service or these Terms will be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The Federal Arbitration Act governs this agreement to arbitrate. The arbitration will be conducted in Memphis, Tennessee, or, at your election, by videoconference, telephone, or written submissions; if the AAA rules provide for a hearing location more convenient to you, those rules control. The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this arbitration agreement, and may award the same individual relief a court could.

18.3 Class action and jury waiver

You and Lantern each waive the right to a trial by jury and the right to participate in a class, collective, consolidated, or representative action or arbitration. Claims may be brought only in an individual capacity. If this class waiver is found unenforceable as to a particular claim, that claim (and only that claim) must proceed in court.

18.4 Exceptions

Either party may (a) bring an individual claim in small claims court, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property or the security of the Service. Nothing in this Section limits either party’s right to report matters to, or seek relief from, government agencies.

18.5 Mass filings

If 25 or more similar arbitration demands are filed against us by the same or coordinated counsel, the parties agree the demands will be batched and administered in staged proceedings under the AAA’s applicable mass-arbitration procedures, with filing fees due only as each batch commences.

18.6 Your right to opt out

You may opt out of this arbitration agreement and class waiver by sending written notice — including your name, account email, and a statement that you opt out of arbitration — to 9 N 2nd St, Memphis, TN 38103, USA or sardoru@gmail.com within 30 days of first accepting these Terms. Opting out does not affect any other provision of these Terms.

18.7 Time limit

To the extent permitted by law, any claim must be filed within one (1) year after the claim accrued, or it is permanently barred.

19. Indemnification

You will defend, indemnify, and hold harmless Lantern and its owners, officers, employees, contractors, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your breach of these Terms, including the consent, authority, and recording representations in Section 6; (b) your User Content; (c) monitoring, recording, or transcription conducted without required consent or authority; (d) your engagement of any third-party provider; or (e) your violation of law or of the rights of any person, including the Elder. We may assume the exclusive defense of any matter subject to indemnification, in which case you will cooperate with us.

20. Governing law and venue

These Terms and any dispute arising out of them are governed by the laws of the State of Tennessee and applicable U.S. federal law, without regard to conflict-of-laws rules. Subject to Section 18, the state and federal courts sitting in Shelby County, Tennessee will have exclusive jurisdiction, and each party consents to personal jurisdiction and venue there.

21. Changes to the Service or these Terms

Lantern is being built iteratively, and we may add, change, or remove features at any time. We may update these Terms from time to time. If a change is material, we will provide reasonable advance notice (for example by email or in-product notice) before it takes effect. The updated Terms apply from their stated effective date, and continued use of the Service after that date constitutes acceptance. If you do not agree to a change, stop using the Service before it takes effect.

22. Electronic communications

You consent to receive agreements, notices, disclosures, and other communications from us electronically — by email (including sign-in links), in-product message, or posting on the Service — and you agree that electronic communications satisfy any legal requirement that a communication be in writing. You may withdraw this consent by closing your account. Please keep a current email address on file.

23. Miscellaneous

• Entire agreement. These Terms, together with the policies they incorporate and any terms presented for specific features (for example hardware or monitoring partners), are the entire agreement between you and Lantern about the Service and supersede prior agreements on that subject.
• Severability. If any provision is held unenforceable, it will be enforced to the maximum extent permissible and the remainder will remain in effect.
• No waiver. A failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, reorganization, or sale of assets, or by operation of law.
• Force majeure. We are not responsible for delay or failure caused by events beyond our reasonable control, including outages of third-party infrastructure, telephone networks, natural disasters, or acts of government.
• No third-party beneficiaries. Except for the indemnified parties in Section 19, these Terms create no third-party rights.
• California users. Under Cal. Civ. Code § 1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or 800-952-5210.

24. Contact; notices

Questions about these Terms, and all legal notices, should be directed to:

• Email: sardoru@gmail.com
• Mail: Lantern, Attn: Legal, 9 N 2nd St, Memphis, TN 38103, USA

We may provide notices to you by email to the address on your account, by in-product message, or by posting to the Service.